Nutcracker Museum

Visit our Sister Sites at:
www.kidslovenutcrackers.com and www.nutcrackerday.com

DAMAGE & CLAIM POLICY

Customer satisfaction is important to us.

FOR ONLINE PURCHASES

Exchanges are accepted within 7 days after receiving your merchandise. Items returned must be returned in original packaging and be in excellent condition. Customer is responsible for return shipping charge and insurance.

Damage or defects must be reported to the store by calling within 7 days after receiving your order. We may request an email be sent to us with photos of the damage or defect for closer inspection before we email you a pre-paid return shipping label

Packaging and Transit

Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected before shipping.

However, damages do occur occasionally because of shipping, and extreme temperatures in transit may cause glue joints to be loosened. In our shop we repair loosened glue joints with Goop and on bare wood we try to use Elmer's Wood Glue. Always adjust the position so there is no pressure on the newly glued joint and when possible secure with a rubber band or tape to hold in place while glue dries.

Hand crafted collectibles will have a slight variation in shape, color and sizes are approximate.


In-Store Purchases

Returns and Exchanges for Non-Damaged Merchandise
The Nutcracker Lady Gift Shop offers a 7 day in-store credit or exchange. Original receipt must accompany the return. All sale items are final sale.

In-Store Purchases Damaged in Transit
Our clerks take every precaution to make certain merchandise leaves our store in perfect condition. Merchandise is removed from it's packaging and carefully inspected by the customer before completing the sale.


 Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

 Pre-owned nutcrackers are considered an "as is" sale and therefore are non-refundable.


Quick Links


Dogs that are able to be carried at all times may come into the museum and the store.

Service animals are always welcome.

 

Contact Us

735 Front Street
P.O. Box 2212
Leavenworth, WA 98826

(509) 548-4573

MUSEUM HOURS
11:00PM - 5:00PM Daily

We suggest visitors arrive at least 30 minutes before closing.

Nutcracker Lady Gift Shop

Nutcracker Museum Mission Statement:

"To foster and encourage the interest of the general public of the importance of nuts in the diets of humans throughout history and in the evolution of the nutcracker. No other tool or collectible has shown such a wide diversity of material and design as the implements used to crack the hard shell of a nut".

Museum Admission:

Adults  - $5.00  (Ages 17 - 64yrs)
Seniors - $3.50  (Age 65yrs +)
Youth   - $2.00  (Ages 6 - 16yrs)
Child    - FREE   (Ages 0 - 5yrs)
Active Military - FREE (Spouse & Children Free with ID)